About shipping
As this is an international flight, it will take approximately 7-15 business days to arrive after payment is confirmed. note that.
Below is the shipping process and estimated delivery time.
- Order → Payment confirmation
- Order → Waiting for arrival from supplier (1 to 6 days)
- Inspection/Airmail shipping → Overseas delivery (3-5 days)
We will send you a shipping notification email
- Domestic delivery (2-4 days) → Arrival
You can track it on the delivery company's homepage.
*Delivery company: Sagawa Express Free shipping
*The above is a guideline, and there may be delays if defects are found during inspection, shipping delays at the supplier, or if there is a rush of orders. Please note that delivery may take longer than usual due to long holidays or New Year's holidays at the supplier. Thank you for your understanding.
*The tracking number becomes available when the product is entrusted to the delivery company by the airline, and will be ready to be tracked within 1-2 business days from notification of shipping completion.
Notes
・We often see incorrect email addresses and addresses when placing orders. Please double check before confirming your order.
・Please be sure to include the apartment name and room number.
・You cannot specify a delivery time or pick up at a convenience store or office.
・Gift wrapping is not available.
・We are unable to accommodate requests made in the notes section when ordering.
・The payment deadline for convenience store payments and bank transfer payments is 3 days. Once the deadline has passed, your reservation will be automatically canceled, but if you cancel without payment, your future use may be restricted.
About orders
We will place an order for the product as soon as the payment is confirmed. Orders placed outside business hours (after 6:00 pm on weekdays, Saturdays and Sundays) will be shipped the next business day. The products we sell at our store are highly liquid, so even if the product is in stock at the time of purchase, it may be sold out by the time you place your order. We check stock status as much as possible, but in the unlikely event that an item is out of stock after you purchase it, we will contact you via email. Thank you for your understanding.
Regarding cancellations and returns
Basically, you cannot cancel your order once it has been placed, unless the item is out of stock. In addition, we inspect and manage the quality of our products with the utmost care, but in the unlikely event that a defective product or incorrectly delivered product occurs, we apologize for the inconvenience, but please contact us at info@ester within 4 days of receiving the product. -code.com" Please enter your 4-digit order number starting with #, your name, and the reason for the return. We will pay the return shipping costs.
Please note that we cannot accept returns or exchanges due to the customer's convenience.
Please note that we will not be able to accept inquiries after this time.
About defective products
If you have any questions about the defective product, please contact us via the inquiry form on the website or by email. All products in our shop are made overseas, so inspection standards may differ from those in Japan. There may be fraying, loose threads, no washing tags, wrinkles, or poorly tamed beads or buttons. Please understand this before purchasing.
In addition, we will not accept returns or exchanges in the following cases. Thank you for your understanding.
1.About frayed threads
Regarding frayed threads on the product, this does not indicate a defect in the product, so please use scissors to cut off the frayed threads and use the product as is.
2.About the material
If there is no problem with the quality or characteristics of the product, such as a smell or pilling, it is not a defective product and we ask that you continue to use it as is.
3.About the color
The color and texture of the product may appear different depending on your monitor environment. For products with a completely different color, we will exchange or return the product, so please check Note 4 before contacting us.
Vintage-style products are washed, so the color may vary depending on the production lot. (The more times you wash, the stronger the vintage look and the lighter the color.)
Products that cannot be returned or exchanged
・Products that have been delivered for more than 5 days
・Products that have been worn out by customers due to washing, cleaning, etc.
・Items with wrinkles, dirt, or odors after arrival
・Some of the accessories are missing
・Products for which the wrong size was selected by the customer
・Returns and exchanges due to customer's convenience such as different from the image
About returns, exchanges, and refunds
If the product is defective or defective due to our shop's fault, we will cover the shipping costs for exchange or return.
1.The amount to be refunded will be the full amount actually paid by the customer. If you paid using a coupon or discount, the amount will be after the discount.
2.We will notify you by email of the return address specified by our shop, so please return the product. Refund procedures will be completed within one week after confirming the arrival of the product. We will also contact you via email once the refund procedure is complete.
3.The refund fee will be borne by our shop.
About receiving the product
If you are not present at the time of delivery, you will receive an absence note from the delivery company, so please contact the office in charge listed on the absence note to request redelivery.
In addition, if you are absent for a long period of time or if an error is found in the address, the delivery company may contact you using the phone number provided at the time of ordering, so please contact us by phone.
1.About product storage period
If you are not home, the product will be stored at the delivery company's office for a certain period of time.
If a certain period of time elapses after your absence, the product may be returned to the domestic distribution warehouse and disposed of, so please contact our shop via email as soon as possible. Please note that there will be an additional shipping charge of approximately 2,000 yen for resending.
2.If the product is discarded
If a certain period of time elapses after your absence, the product will be returned to the domestic distribution warehouse, and if you do not contact us as soon as possible, it may be disposed of.
In this case, please note that our shop cannot compensate for the product and the customer will be responsible for the full cost of the order.